Terms of service

1. Overview

PETHUB INTERNATIONAL (F.Z.C) maintains the http://www.pethubme.co/ website ("Site"). United Arab Emirates is our country of domicile, and any purchase, dispute, or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

By accessing or using this website, you agree to comply with these Terms of Service. If you do not agree with these terms, please do not use this website.

2. Online Store Terms

  • You must be at least 18 years old to use this website.
  • Customers under the age of 18 shall not register as users or make transactions.
  • You may not use our products for any illegal or unauthorized purpose.
  • A breach of these terms may result in immediate termination of service.

3. General Conditions

  • We reserve the right to refuse service to anyone, for any reason, at any time.
  • Users are responsible for maintaining the confidentiality of their account credentials and all activities under their account.
  • We do not trade with or provide services to OFAC-sanctioned countries or any other sanctioned entities as per UAE law.
  • You agree not to copy, duplicate, resell, or exploit any part of this website without our written permission.

4. Accuracy of Information

  • We strive to provide accurate and up-to-date information but do not guarantee that all information on this website is complete, current, or error-free.

5. Pricing & Modifications

  • Prices for our products may change without prior notice.
  • We reserve the right to modify or discontinue any service at any time without notice.

6. Products & Services

  • Some products may have limited availability and are subject to return or exchange based on our Refund Policy.
  • We have made every effort to display product colors and images accurately, but we cannot guarantee the accuracy of how colors appear on your screen.

7. Billing & Payment Information

  • We accept Visa and MasterCard debit and credit cards in AED as payment methods.
  • The displayed price and currency at checkout will match the transaction receipt. The final amount charged to your card will be shown in your card currency.
  • Cardholders must retain a copy of their transaction records as well as our website policies and terms.
  • We reserve the right to refuse or cancel any order at our sole discretion.

8. Returns, Refunds & Cancellations

  • All returns and refunds are subject to our Return & Refund Policy: [REFUND POLICY]
  • Customers may cancel their order within 12 hours of placing it. Refunds will be processed within 10 to 45 days through the original payment method.

9. Limitation of Liability

  • We do not guarantee that the service will be uninterrupted, secure, or error-free.
  • We shall not be liable for indirect, incidental, punitive, or consequential damages arising from your use of this website.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United Arab Emirates.

11. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this website. It is your responsibility to check this page periodically for changes.

12. Contact Information

For any questions regarding these Terms of Service, you may contact us:

  • PETHUB INTERNATIONAL F.Z.C
  • contact@pethubme.co
  • Ajman Free Zone C1 Building, Ajman, UAE
  • +971 58 548 8785