FAQs

We currently deliver across UAE. Some remote areas may require extra time or fees.

Orders are processed within [1] business days. Delivery takes 1–2 business days for most of UAE cities and 3–5 days for remote areas. Delays due to holidays or weather will be communicated via email.

Standard shipping fee is FREE for orders over [150AED]. A 20AED shipping fee will apply if order amount is less than 150AED.

Yes! Once your order ships, you’ll receive a tracking link via email. Or you can directly query "Track Your Order" in the footer.

We accept credit/debit cards (Visa, Mastercard, AMEX), and Cash on Delivery

Absolutely! We use Shopify’s SSL-encrypted checkout to ensure your data is secure.Our payment gateway is TELR, a UAE based service provider. We never store your payment details.

Unopened/unused items can be returned within [7] daysfor a refund or exchange. Contact us at [contact@pethubme.co] with your order number to initiate a return.

We’re sorry for the inconvenience! Email photos of the issue to [contact@pethubme.co] or message us through Whatsapp help line, and we’ll replace the item or issue a refund upon communications.

Refunds are processed within 3–5 business days after we receive the returned item. Timing depends on your bank/payment provider.

All products on our website reflect live inventory. If an item is out of stock, you’ll see a “Notify Me” button to request restock alerts.

Yes! Email us at [contact@pethubme.co] with your request. We’ll do our best to source it for you.

Contact our team at [contact@pethubme.co] for bulk pricing and arrangements.

Email us at [contact@pethubme.co] or call [phone number].
We respond within 24 hours. For urgent issues, use our live chat (available [hours/days]) or call us by 0097158xxxxxxx.

Contact us immediately! We’ll try to modify your order if it hasn’t been processed.