Orders & Shipping

Where do you deliver?

We currently deliver across UAE. Some remote areas may require extra time or fees.

How long does delivery take?

Orders are processed within [1] business days. Delivery takes 1–2 business days for most of UAE cities and 3–5 days for remote areas. Delays due to holidays or weather will be communicated via email.

What are the shipping charges?

Standard shipping fee is FREE for orders over [150AED]. A 20AED shipping fee will apply if order amount is less than 150AED.

Can I track my order?

Yes! Once your order ships, you’ll receive a tracking link via email. Or you can directly query "Track Your Order" in the footer.

Payments & Security

What payment methods do you accept?

We accept credit/debit cards (Visa, Mastercard, AMEX), and Cash on Delivery

Is my payment information safe?

Absolutely! We use Shopify’s SSL-encrypted checkout to ensure your data is secure.Our payment gateway is TELR, a UAE based service provider. We never store your payment details.

Returns & Refunds

What is your return policy?

Unopened/unused items can be returned within [7] daysfor a refund or exchange. Contact us at [contact@pethubme.co] with your order number to initiate a return.

What if my product is damaged or defective?

We’re sorry for the inconvenience! Email photos of the issue to [contact@pethubme.co] or message us through Whatsapp help line, and we’ll replace the item or issue a refund upon communications.

How long do refunds take?

Refunds are processed within 3–5 business days after we receive the returned item. Timing depends on your bank/payment provider.

Products & Inventory

How do I know if a product is in stock?

All products on our website reflect live inventory. If an item is out of stock, you’ll see a “Notify Me” button to request restock alerts.

Can I request a specific brand or product?

Yes! Email us at [contact@pethubme.co] with your request. We’ll do our best to source it for you.

Do you offer bulk or wholesale orders?

Contact our team at [contact@pethubme.co] for bulk pricing and arrangements.

Contact & Support

How do I contact customer service?

Email us at [contact@pethubme.co] or call [phone number].
We respond within 24 hours. For urgent issues, use our live chat (available [hours/days]) or call us by 0097158xxxxxxx.

Can I change or cancel my order after placing it ?

Contact us immediately! We’ll try to modify your order if it hasn’t been processed.

Still can't see it?

Reach out via live chat or [contact@pethubme.co] – we’re here to help!