Privacy policy

Last updated: March 10, 2025

PetHub (“we,” “us,” or “our”) operates pethubme.co (the “Site”). This Privacy Policy describes how we collect, use, and protect your personal information when you visit our Site, use our services, or make a purchase.

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect personal information to provide and improve our services. The types of personal information we collect depend on your interactions with us.

(a) Information You Provide Directly
  • Contact Details: Name, email, phone number, shipping & billing address.
  • Order Information: Purchase details, payment confirmation, order history.
  • Account Information: Username, password, preferences.
  • Shopping Activity: Items viewed, added to cart, purchase history, reviews.
  • Customer Support: Communications with our team.
(b) Information We Collect Automatically
  • Usage Data: IP address, device/browser type, referring website, interaction data.
  • Cookies & Tracking Technologies: Used to enhance user experience and analytics.
(c) Information from Third Parties

We may receive information from service providers such as:

  • Payment Processors (e.g., bank or credit card details for transaction processing).
  • Shipping Partners (to fulfill orders).
  • Marketing & Analytics Providers (to improve our services).

2. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: Process payments, ship products, manage returns.
  • Account Management: Maintain and secure your account.
  • Marketing & Promotions: Send offers and updates (you may opt-out anytime).
  • Fraud Prevention & Security: Protect against fraudulent activity.
  • Customer Support: Respond to inquiries and resolve issues.
3. Payment & Security
  • All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
  • We will not pass any debit/credit card details to third parties.
  • We take appropriate steps to ensure data privacy and security, including through various hardware and software measures. However, while we strive to protect your data, we cannot guarantee the security of any information disclosed online.

4. How We Share Your Information

We may share your information in the following cases:

  • With Service Providers: Payment processors, shipping companies, customer support.
  • For Legal Compliance: If required by law or to protect our rights.
  • Business Transfers: In case of a merger or sale of our company.

We do not sell or share your personal data for advertising purposes.

5. Cookies & Tracking

We use cookies to enhance your experience. You can manage cookie preferences in your browser settings. Blocking cookies may affect functionality.

For Shopify-related cookies, see Shopify's Cookie Policy.

6. Data Retention & Security

We retain your data as long as necessary for business, legal, and compliance purposes. While we take security measures, no system is 100% secure.

7. Changes to This Policy

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet regulatory and operational requirements. Customers are encouraged to frequently review this section to stay informed about any updates. Changes will be effective on the day they are posted.

8. Your Rights

Depending on your location, you may have rights to:

  • Access & Correction: Request a copy or update your data.
  • Deletion: Request data removal, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing communications.

To exercise your rights, contact us at contact@pethubme.co.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy policies or content.

10. Children's Data

Our services are not intended for children under 16, and we do not knowingly collect their data.

11. International Data Transfers

If you are located outside the UAE, your data may be transferred and processed in compliance with applicable laws.

12. Contact Us

For privacy-related inquiries, please contact us:

📧 Email: contact@pethubme.co
📍 Address: Free Zone, C1 Building, Ajman, UAE